Scheduling Coordinator 1 - Brain and Spine | Neurodiagnostics

The Ohio State University

1d • Onsite

About The Position

The Scheduling Coordinator functions as an integral part of the OSUWMC commitment to improve access and service to our patients/customers by emanating a culture of cooperation, enthusiasm and respect. This position requires the specialist to maintain a high level of professionalism, excellent communication skills (written and verbal) for a diverse range of people. The Specialist is responsible for answering telephone calls in a pleasant, professional and articulate phone voice, scheduling new patient appointments, monitoring clinical schedules (wait/bump lists) to ensure full clinics, and maintain department clerical duties. The Scheduling Coordinator is integral to shaping the patients’ first impression. They will maintain a pleasant, professional and articulate tone of voice when interacting with the patients/customers for OSUWMC. They will be responsible for answering telephone calls and directing/assisting the callers/patients as appropriate, scheduling new patient appointments, monitoring schedules, wait/bump lists and back filling as necessary to maintain full clinics. The specialist will also be responsible for timekeeping editing, benefits verification, scanning appropriate paperwork into Document Imaging System, and focusing on accurate data collection. The Specialist will have a strong working knowledge of the different health insurance plans to ensure reimbursement of services provided. The Specialist must be able to multi task and work in a fast paced environment.

Requirements

• Knowledge of registration/billing practices
• Ability to multi task and work in a fast paced environment
• Strong working knowledge of the different health insurance plans to ensure reimbursement of services provided

Nice To Haves

• 3-4 years’ experience working in a clinical practice
• Background in registration, customer service and insurance verification

Responsibilities

• Maintain a high level of professionalism, excellent communication skills (written and verbal)
• Answer telephone calls in a pleasant, professional and articulate phone voice
• Schedule new patient appointments
• Monitor clinical schedules (wait/bump lists) to ensure full clinics
• Maintain department clerical duties
• Direct/assist callers/patients as appropriate
• Monitor schedules, wait/bump lists and back filling as necessary to maintain full clinics
• Timekeeping editing
• Benefits verification
• Scanning appropriate paperwork into Document Imaging System
• Focus on accurate data collection

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost
• Paid time off, including sick and vacation time and 11 holidays
• State retirement plan or an alternative retirement plan, both with generous employer contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees