SCHEDULING COORD NEW PATIENT

H. Lee Moffitt Cancer Center & Research Institute-posted 7 months ago

Full-time • Entry Level

Tampa, FL

Professional, Scientific, and Technical Services

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At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America's Best Large Employers and America's Best Employers for Women, Computerworld magazine's list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time's Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet® designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999. Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision.

Capture information / document accurately in the registration system.
Initiate the process to obtain medical records from the referring provider's office.
Communicate with ordering providers, patients and other parties to obtain and share regular status updates and access issues.
Keep an organized work environment (both physical and electronic).
Update the supervisor and clinical team on challenges scheduling appointments on a regular basis.
Consult with clinical resources in clinically complex situations.
Triage new patient requests to the appropriate clinical service Medical Oncologist, Surgeon, Radiation, etc.
Meet high quality output based upon department and/or Clinic Access standards while yielding quality results.
Communicate and complete requests to align with department standards timely and accurately.

High School Diploma or GED
3 years of customer service experience
3 years of scheduling experience with at least 2 of those years scheduling in a hospital, outpatient facility or physician office environment.
Medical terminology knowledge
Strong computer skills

3 or more years of scheduling experience in a hospital, outpatient facility or physician office environment.
Experience with oncology patients

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