Scheduling Associate

LIFE Pittsburgh•Pittsburgh, PA

7d•$20 - $25

About The Position

At LIFE Pittsburgh, our goal is simple: help older adults stay where they feel safest and happiest—at home. the Scheduling Associate plays a critical role in making this mission a reality by ensuring timely, consistent, and coordinated homecare services for the Participants we serve. This position is responsible for managing the daily homecare scheduling process—coordinating staff assignments, entering visit data, customer service communication, and maintaining accurate schedules to ensure high-quality care. The Scheduling Associate works collaboratively with internal teams to optimize staff utilization and meet the individualized needs of our Participants. This role requires excellent organization, attention to detail, work well within a team environment, excellent phone and customer service skills, and the ability to adapt in a fast-paced environment. The ideal candidate has prior experience with scheduling in a healthcare or homecare setting or experience in a high-volume phone and customer focused environment. Must be passionate about supporting older adults with consistency and care.

Requirements

High School Diploma or GED required
1–2 years of relevant experience in scheduling, preferably in a healthcare or homecare setting or experience in a high-volume phone and customer focused environment
Excellent organizational skills and keen attention to detail.
Strong communication and problem-solving abilities independent and as a team
Provide on-call scheduling support
Shifts include rotating weekend schedules

Nice To Haves

Familiarity with homecare operations and staff/patient scheduling preferred
Proficiency in Microsoft Excel; experience with scheduling software strongly preferred

Responsibilities

Coordinate, revise, and maintain homecare schedules to ensure seamless delivery of services
Assign LIFE Pittsburgh staff efficiently and appropriately to meet Participant needs while demonstrating professional and timely communication via phone, text, email.
Enter visit data into scheduling systems and maintain accurate, up-to-date information
Collaborate with the Clinical Community Care Manager and other staff to report scheduling details as needed
Provide on-call scheduling support
Utilize Microsoft Excel and/or scheduling software to manage and track assignments, comfortable with learning new software systems and adapting to change
Support internal staffing efforts with a focus on quality and continuity of care