Scheduling Associate

FORTE' SPORTS MEDICINE & ORTHOPEDICS • Carmel, IN

4d • Hybrid

About The Position

Forté Sports Medicine and Orthopedics is consistently recognized as a leader in the field of sports medicine and orthopedics within the Midwest. Forté has been providing exceptional care to athletes and active people of all ages for over 40 years and pride ourselves in how we deliver that care. We are a destination employment location for dedicated health care workers who are looking to advance their careers in their chosen profession. If you are seeking a setting that not only allows, but fosters professional growth and development while working with a team of outstanding, committed and like-minded leaders in this niche’ of health care, then you should consider Forté Sports Medicine - “The best place to get care AND the best place to give care!” Position Summary Forté Sports Medicine and Orthopedics is seeking a full-time, customer-focused, and dependable Orthopedic Scheduling Associate to join our busy team. The ideal candidate will be passionate about providing exceptional patient care while ensuring a seamless scheduling experience. If you're organized, reliable, and thrive in a fast-paced environment, we'd love for you to be part of our team dedicated to delivering top-tier orthopedic services. In this critical role, you’ll serve as the first point of contact for patients - managing and prioritizing calls from the centralized queue - while expertly triaging potential injuries and coordinating appointments for our roughly thirty orthopedic provider and APP teams across multiple clinic locations. Your attention to detail and strong communication skills will be essential in creating an efficient, positive experience for both patients and our healthcare teams. This role is primarily remote, with occasional travel to our Central Indiana locations for training and staff meetings as needed. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Answer and screen phone calls, taking detailed messages and providing clear, accurate information both verbally and in writing. Gather comprehensive information to assess a patient's condition in detail, effectively triaging injuries and/or illnesses to determine the most appropriate course of care for each patient. Accurately schedule patient appointments via Electronic Practice Management system (NextGen) for applicable subspecialty physicians located at various locations. Communicate all appointment scheduling changes with patients in a timely manner Maintain accurate physician schedules by collaborating with clinical teams and leadership to implement appropriate and timely schedule changes Fully understand and adhere to each physician’s preferred scheduling protocol and processes Assist in the coordination of medical records as needed for patient visits

Requirements

• High School Diploma or equivalent is required
• At least three (3) years of work experience in a healthcare setting with a preferred knowledge of orthopedic medical terminology
• Must consistently demonstrate outstanding customer service, be detail oriented, and highly organized
• Available to work Monday through Friday, between 8:00a - 5:00p.
• Remote/hybrid position, associate must be local to Indiana - training done in person

Nice To Haves

• Degree in healthcare related field or Athletic Training Certification preferred

Responsibilities

• Answer and screen phone calls, taking detailed messages and providing clear, accurate information both verbally and in writing.
• Gather comprehensive information to assess a patient's condition in detail, effectively triaging injuries and/or illnesses to determine the most appropriate course of care for each patient.
• Accurately schedule patient appointments via Electronic Practice Management system (NextGen) for applicable subspecialty physicians located at various locations.
• Communicate all appointment scheduling changes with patients in a timely manner
• Maintain accurate physician schedules by collaborating with clinical teams and leadership to implement appropriate and timely schedule changes
• Fully understand and adhere to each physician’s preferred scheduling protocol and processes
• Assist in the coordination of medical records as needed for patient visits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED