Scheduling Associate

TriHealth•Norwood, OH

1d•Onsite

About The Position

At TriHealth, we believe every team member plays a vital role in improving the health status of the people we serve—a mission that guides our entire system. In the Customer Connection Center, you directly support this mission by ensuring patients can easily and confidently access the care they need. This first touchpoint embodies our commitment to delivering compassionate, high‑quality service rooted in our core values. Location: 4600 Wesley Avenue, Norwood, OH Schedule: Day shift; NO HOLIDAYS, NO ON-CALL REQUIREMENTS We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement. Please note: OPTIONAL positions are not eligible for TriHealth benefits This role includes a sign on bonus up to $2,500

Requirements

High School Degree or GED
2-3 years Customer Service
1-2 years Clerical, Other, Healthcare and/or Insurance industry
Ability to operate multiple computer applications
Excellent verb and written skills
Effective problem solving
Customer Service experience

Responsibilities

Performs Scheduling and Pre-Registration functions in a timely and accurate manner in a call center setting: working with provider office teams to coordinate care and communicate with patients to obtain information necessary to schedule and/or register patients.
Creates patient estimates for scheduled services, exhibits knowledge of insurance benefits, educates patients on out-of-pocket responsibility and financial assistance/payment options.
Provide excellent customer service and answer patient questions and resolve issues.
Initiates patient requests using Epic Telephone Encounters to support the clinical team in completing prescription refill requests, medical records and general questions for the clinical team
Competently meets Not Ready targetand handles appropriate volume of phone calls per shift.
Follows regulatory and departmental procedures to ensure patient safety including use of decision trees, scheduling protocols, collection of data and messaging.
Meets call quality targets and follows required scripting, including AIDET+P, anticipate customer needs, consistent and positive interactions with patients and coworkers.
Works proficiently and competently, and exceeds accuracy targets with no critical errors