Scheduling Associate 2

Radiology Associates of Hartford PLLC•Enfield, CT

26d

About The Position

Radiology Associates of Hartford is powered by LucidHealth. We drive the future of radiology through the Power of WE: we believe that by working together, innovative and dedicated teams create lasting IMPACTS. POSITION SUMMARY Responsible for scheduling, canceling, and rescheduling of patient exams for multiple imaging center locations by collecting and processing accurate patient demographics and clinical information in accordance with Radiology Associates of Hartford protocol pertinent to the requested exam. Responsibilities are performed via phone and computer in a call center setting with a high volume of daily calls and fax requests from patients and/or referring physician offices. Performs other related duties with the job classification or organizations as necessary or as assigned by management.

Requirements

Required: Proven track record of accurate and efficient work
Required: Computer experience and ability to type a minimum of 35 wpm
Required: High School Diploma or GED
Required: Radiology specific experience
Required: Minimum of 1 years’ experience in Radiology scheduling

Responsibilities

Accept a high volume of inbound calls and schedule patient exams according to physician RX orders with the ability to balance scheduling priority and patient need aligned with RAH policy, scheduling guidelines and medical appropriateness while ensuring accuracy in a timely manner.
Accept special assignments/projects to support Call Center, Scheduling and RAH practices.
Complete outbound calls to schedule patient exams when a RX is received on unscheduled patients aligned with RAH policy, scheduling guidelines and medical appropriateness while ensuring accuracy in a timely manner.
Follow up on all patient and referring physician inquiries.
Respond to all calls with courtesy and professionalism.
Required to maintain a minimum daily average of 50+ scheduled exams with a minimal error rate.
Consult with referring physician offices to ensure written and/or electronic orders (RX) exist and obtain them as needed; verify completeness of RX once written or electronic RX is received.
Manage and escalate priority issues; route calls and questions to appropriate resources.
Communicate relevant information to the scheduling team lead, supervisor and/or management to maintain continuity of care.
Assure that patient rights to fair and equitable treatment, self-determination, individuality, privacy, and civil rights are maintained.
Maintain confidentiality of all classified and sensitive information and records, including patient care information by the Health Insurance Portability and Accountability Act (HIPAA).
Attend and participate in seminars, in-service educational classes, staff meetings and on-the-job training programs as required.
Work and manage outbound work queues
Maintain and optimize existing schedules daily
Proficiently manage MDM incoming faxes
Provide job-shadowing, including answering questions, as needed
All other duties as assigned.