Scheduling Assistant

HCA • Gainesville, FL

66d • Remote

About The Position

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA). Do you have the career opportunities as a Scheduling Assistant you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nations leading provider of healthcare services, HCA Healthcare.

Requirements

• Previous Call Center experience preferred
• Medical office experience preferred
• Experience using multiple applications on a computer using the internet
• Virtual roles are required to have high speed internet 25 MB Download 6 MB Upload

Responsibilities

• Represent organization as a top-notch service-oriented business
• Take message from caller, including all demographic info and phone number for a return call
• Indexes orders for procedures in order management system as needed
• Order and report reconciliation, including physician follow up for resolution
• Review physician orders for quality assurance
• Use judgment in escalating unresolved issues to management
• Perform outbound calls to obtain information, this includes faxing and emailing
• You will be on the phone 90% of your day

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

What This Job Offers

• Industry: Hospitals
• Number of Employees: 5,001-10,000 employees