Scheduling Assistant, Mobile Clinics Division

PETA•Norfolk, VA

2d•Remote

About The Position

Position Objectives: To promote the humane care and treatment of animals and to provide support to the mobile clinics division scheduler Term of Employment: Scheduled for 20 Hours per week Primary Responsibilities and Duties: • Log online appointment requests into scheduling spreadsheets • Log daily calls into the scheduling spreadsheet • Schedule appointments according to clinic scheduling guidelines • Refer calls related to post-surgical patient care to the veterinary staff on a timely basis • Promote the humane care and treatment of animals • Advise guardians of proper vaccination schedules and care of animals • Complete reminders for upcoming clinic appointments • Enter follow-up responses into Clinic HQ • Coordinate with other departments on the transportation of animals to and from spay and neuter appointments • Return the calls of guardians in a timely manner • Perform scheduling duties in the absence of the primary scheduler • Perform income checks and adjust pricing based on those checks • Perform any duties assigned by the primary scheduler

Requirements

High school diploma
Ability to stay on task and work remotely
Demonstrated animal-handling skills
Proven exceptional customer service skills
Proven ability to handle confidential information
Demonstrated ability to deal with a variety of people in a professional manner
Excellent organizational skills and attention to detail
Willingness and ability to maintain a flexible work schedule
Must be at least 21 years of age and have a valid U.S. driver’s license, a minimum of three years driving experience, and a satisfactory driving record
Commitment to the objectives of the organization

Responsibilities

Log online appointment requests into scheduling spreadsheets
Log daily calls into the scheduling spreadsheet
Schedule appointments according to clinic scheduling guidelines
Refer calls related to post-surgical patient care to the veterinary staff on a timely basis
Promote the humane care and treatment of animals
Advise guardians of proper vaccination schedules and care of animals
Complete reminders for upcoming clinic appointments
Enter follow-up responses into Clinic HQ
Coordinate with other departments on the transportation of animals to and from spay and neuter appointments
Return the calls of guardians in a timely manner
Perform scheduling duties in the absence of the primary scheduler
Perform income checks and adjust pricing based on those checks
Perform any duties assigned by the primary scheduler