Scheduling Assistant

Derick Dermatology PLLC • Mobile, AL

9h • Remote

About The Position

The purpose of the Scheduling Assistant position is to enhance the efficiency and effectiveness of healthcare professionals by providing comprehensive administrative and patient support services using advanced virtual technologies. This role aims to streamline healthcare workflows, improve patient experiences, and contribute to the overall quality of care by delivering timely and accurate information, scheduling, and assistance, while maintaining the highest standards of confidentiality and professionalism in a virtual environment.

Requirements

• High school diploma or equivalent – healthcare specific training preferred, but not required.
• Friendly, polite, and professional.
• Strong communication skills, both written and verbal.
• Empathy and a caring attitude towards patients.
• Self-motivated, detail-oriented, and able to work independently.
• Ability to maintain strict patient confidentiality and adhere to US HIPAA laws and other relevant regulations.
• Reliable high-speed internet connection and a quiet, private workspace.
• This position is remote, and the candidate must live in Alabama.
• Derick Dermatology will provide you with appropriate equipment for your work from home environment, such as: Secure laptop, monitor, headset, and webcam. Equipment issued varies based off job function.
• Training is 2-weeks, the training schedule may differ from schedule hired for.
• Must have a dedicated workspace within your home
• Must pass an internet speed test
• Wired internet connection (no wi-fi)

Responsibilities

• Assists with Scheduling & Contact Center activities.
• Answers inbound calls to schedule appointments for new or existing patients at all locations, including medical, cosmetic and surgical appointments for 60+ providers.
• Answers an average of 75-100 calls in an eight-hour shift in a round robin queue with one minute wrap up; maintaining a 95% answer rate goal.
• Maintains 85% time-in-queue daily on inbound weeks.
• Collects and documents patient medical history into the electronic medical record (EMR).
• Other duties as assigned and subject to change as requirements evolve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED