Scheduling and Logistics Coordinator

Recovery Centers of America

7d

About The Position

The Senior Scheduling and Logistics Coordinator at Recovery Centers of America
is on the front line in the fight against addiction every day. As the final
point of contact for someone looking for help for themselves a loved one, or
patient, the Scheduling and Logistics Coordinator's objective is getting the
person in need of help within a Recovery Centers of America substance abuse and
addiction facility safely and efficiently.

While coordinating patient admission to a facility the Senior Scheduling and
Logistic Coordinator exercises compassion, empathy, passion, and care in every
interaction. The process for scheduling includes a final verification of all
pre-admission process steps, coordinating and overseeing the patient's
transportation to our facilities, encouraging, and supporting the patient and
their loved ones to remain committed to their scheduled admission, and
re-engaging patients who were unsuccessful accessing on of our levels of care.

Requirements

• Bachelor's Degree preferred
• 2+ year's professional experience in healthcare, customer service or sales in an admission center environment preferred
• Proficiency in Microsoft office. Salesforce experience a plus
• Demonstrated experience providing empathetic and compassionate care for individuals in need

Nice To Haves

• Experience working in a substance abuse facility, in the treatment of addiction or mental health

Responsibilities

• Comforts, motivates, and inspires patients to accept help and successfully intervenes, as needed
• Demonstrate leadership, professionalism, and uncompromising ethical behavior always
• Follows defined policies and procedures, responsible for all phases of the Admissions process from providing program and services information and triage to completing the intake process for admission including, but not limited to: Pre-screens patients for treatment, identifying psychosocial, mental health and medical issues
• Ensures intake documentation is accurate in the RCA salesforce.com system and other relevant systems/technologies
• Reviews and understands insurance eligibility
• Assesses facility and bed availability based on patient needs and schedules logistics for admissions, including transportation, and intervention services as necessary/requested
• Works collaboratively with the Admissions Center team members, field business development team, the facility, and transportation team members and professionals in the community to support safe and efficient admissions to one of our facilities
• Connecting all patients to care
• All logistics and components relative to scheduling, rescheduling, admitting, and cancelling patient admissions
• All logistics and components relative to the coordination, oversight, and follow up of patient transportation to ensure patients are connected to care safely and efficiently
• Timely intervention on potential canceled admissions/assessments
• Serve as the final gatekeeper of safety, criteria, and viability pre-admission (pushing cases)
• Outreach patients who canceled their admission or did not attend their scheduled outpatient programming to maintain treatment involvement/participation
• Adheres to service levels, goals and metrics that measure the performance of the Admission Center, its team members, and its services
• Adheres to all regulatory and compliance policies while exhibiting nothing but compassion, professionalism, and care for our patient always
• Will adhere to quality assurance guidelines as evidenced by monthly call reviews, daily maintenance of all systems, email, team members communication, and maintain up to date required training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees