Remote Scheduling Agent

First Responder Protective Services Corp • Addison, TX

1d • $17 • Remote

About The Position

First Responder Protective Services (FRPS) is hiring several part time After-Hours Scheduling Agents to support critical security operations during evenings, weekends, and holidays. This role is ideal for dependable, self-motivated professionals seeking remote work with an after-hours schedule. Scheduling Agents report directly to the FRPS Off-Duty Police Scheduling Manager. Initial onboarding and training will be conducted in-office during standard business hours (Monday–Friday, 8:00 AM–5:00 PM). Upon successful completion of training, this position transitions to fully remote, requiring the ability to work independently with minimal supervision. Scheduling Agents play a vital role in maintaining continuity of operations by managing after-hours communications, updating the scheduling system, monitoring escort activity, and escalating issues through appropriate channels.

Requirements

• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Professional experience handling phone, text, and email communications
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to maintain confidentiality and manage sensitive information

Nice To Haves

• Familiarity with GPS tracking and monitoring systems
• Prior experience in scheduling, dispatching, or security operations

Responsibilities

• Coordinate and assign officers and security guard shifts across multiple client sites
• Manage last-minute schedule changes and ensure proper coverage
• Maintain accurate scheduling records and spreadsheets
• Answer and respond to incoming phone calls, text messages, and emails from guards, Cargo Escort, Off- duty Police, Sales line and clients
• Provide timely, clear, and proactive communication to support smooth operations
• Perform real-time tracking and updates of high-value cargo escort teams nationwide
• Monitor GPS tracking systems, live security cameras, and conduct regular status checks
• Assist with data entry, document organization, and recordkeeping
• Submit new client lead requests via online forms in a timely manner

Benefits

• Paid Holidays: 8 company-paid holidays per year
• Health Insurance Support: Up to $300 per month company contribution toward employee health insurance
• 401(k) Retirement Plan: Up to 4% employer match
• Paid Time Off (PTO): Year 1: Up to 7 days (56 hours) Year 2: Up to 10 days (80 hours) Year 5+: Up to 15 days (120 hours)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed