Scheduling Access Specialist

Cape Cod Healthcare • Hyannis, MA

63d

About The Position

The primary contact for patient access for patients and other departments, this role involves maintaining provider schedules to achieve productivity targets, patient access, and provider flow. The individual will attend monthly team meetings with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule. Additionally, the position manages the schedule during transitions to new models of care when applicable and monitors physician’s panels, contacting patients who are past due for appointments. The role also includes tracking patients seen in the Emergency Department or Urgent Care and contacting them to offer follow-up appointments.

Requirements

• Ability to read, write, and communicate in English.
• High school graduate or equivalent.
• At least one (1) year of experience with medical scheduling preferred.
• At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred.
• Demonstrated excellence in providing customer service.
• Strong communication and interpersonal skills.
• Medical terminology knowledge preferred.
• Typing skills at 30 WPM preferred.

Responsibilities

• Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance with department scheduling protocols.
• Answer the phone in a timely, polite, and professional manner, directing calls to appropriate persons and taking accurate messages within the electronic medical record.
• Obtain accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information.
• Reschedule patient appointments and extend patient schedules as necessary.
• Process cancellations and no-show appointments, notifying clinicians of changes in schedule.
• Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service, and meeting time.
• Maintain efficient flow of daily patient schedule and front office operations.
• Mail out new patient packages when applicable.
• Confirm appointments within 24 hours.
• Act as a liaison for existing and future patients seeking new and follow-up care appointments.
• Perform tasks as a receptionist and EMR Specialist as needed.
• Communicate unresolved issues to manager or designee to facilitate timely interventions.
• Utilize patient scheduling reports to follow up with patients that have not scheduled a future visit.
• Maintain harmonious and cooperative relations with fellow employees, medical staff, patients, and guests.
• Maintain confidentiality regarding patient information in accordance with HIPAA regulations.
• Float to other MACC practices when required.
• Perform other work-related duties and activities as assigned or requested.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees