Scheduling Access Specialist, PCP (Osterville)

Cape Cod Healthcare Inc.•Plymouth, MA

33d

About The Position

Primary contact for patient access for patients and other departments. Maintains provider schedules to achieve productivity targets, patient access and provider flow. Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule. Manages the schedule during transition to new models of care when applicable. Monitors physician's panel and contacts patients who are past due for appointments. Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment. Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols. Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record Reschedules patient appointments and extends patient schedules as necessary. Processes cancellations and no show appointments, and notifies clinician of change in schedule. Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule Maintains efficient flow of daily patient schedule and front office operations Mail out new patient package when applicable Confirms appointments within 24 hours Liaison for existing and future patients seeking new and follow-up care appointments Performs tasks as a receptionist and EMR Specialist as needed Timely communication of unresolved issues to manager or designee to facilitate timely interventions Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests Maintains confidentiality regarding patient information in accordance to HIPAA regulations Ability to float to other MACC practices when required Perform other work related duties and activities as assigned or requested Ability to read, write and communicate in English

Requirements

Ability to read, write and communicate in English
High school graduate or equivalent
At least one (1) year of experience with medical scheduling preferred
At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
Demonstrated excellence in providing customer service
Strong communication and interpersonal skills

Nice To Haves

Medical terminology knowledge preferred
Typing skills at 30 WPM preferred

Responsibilities

Maintains provider schedules
Attends monthly team meetings
Manages schedules during transition to new models of care
Monitors physician panels
Tracks patients seen in Emergency Department or Urgent Care
Schedules patient appointments and/or consult requests
Answers the phone
Obtains accurate information when scheduling appointments
Reschedules patient appointments
Processes cancellations and no show appointments
Edits clinicians' schedules
Maintains efficient flow of daily patient schedule and front office operations
Mails out new patient packages
Confirms appointments within 24 hours
Acts as a liaison for existing and future patients
Performs tasks as a receptionist and EMR Specialist
Communicates unresolved issues to manager
Utilizes patient scheduling reports
Maintains harmonious relations with employees, medical staff, patients and guests
Maintains confidentiality regarding patient information
Floats to other MACC practices when required
Performs other work related duties