Scheduling Access Specialist, Neurosurgery (Hyannis)

Cape Cod Healthcare • Hyannis, MA

86d

About The Position

The position serves as the primary contact for patient access, facilitating communication between patients and various departments. The role involves maintaining provider schedules to meet productivity targets and ensure smooth patient flow. The individual will attend monthly meetings with physicians and nurses to provide suggestions and guidance on patient access and scheduling. Additionally, the position requires managing schedules during transitions to new care models, monitoring physician panels, and contacting patients who are overdue for appointments. The role also includes tracking patients seen in the Emergency Department or Urgent Care and offering follow-up appointments, scheduling patient appointments in the electronic medical record system, and ensuring efficient front office operations.

Requirements

• Ability to read, write, and communicate in English.
• High school graduate or equivalent.
• At least one (1) year of experience with medical scheduling preferred.
• At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred.
• Demonstrated excellence in providing customer service.
• Strong communication and interpersonal skills.
• Medical terminology knowledge preferred.
• Typing skills at 30 WPM preferred.

Responsibilities

• Primary contact for patient access for patients and other departments.
• Maintains provider schedules to achieve productivity targets, patient access, and provider flow.
• Attends monthly team meetings with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
• Manages the schedule during transition to new models of care when applicable.
• Monitors physician’s panel and contacts patients who are past due for appointments.
• Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow-up appointment.
• Schedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance with department scheduling protocols.
• Answers the phone in a timely, polite, and professional manner, in three rings or less, directs calls to appropriate persons, and takes accurate messages within the electronic medical record.
• Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information.
• Reschedules patient appointments and extends patient schedules as necessary.
• Processes cancellations and no-show appointments, and notifies clinician of changes in schedule.
• Edits clinicians' schedules as needed to include time off, sick time, vacation, in-service, and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule.
• Maintains efficient flow of daily patient schedule and front office operations.
• Mails out new patient packages when applicable.
• Confirms appointments within 24 hours.
• Acts as a liaison for existing and future patients seeking new and follow-up care appointments.
• Performs tasks as a receptionist and EMR Specialist as needed.
• Timely communication of unresolved issues to manager or designee to facilitate timely interventions.
• Utilizes patient scheduling reports to follow up with patients that have not scheduled a future visit.
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients, and guests.
• Maintains confidentiality regarding patient information in accordance with HIPAA regulations.
• Ability to float to other MACC practices when required.
• Performs other work-related duties and activities as assigned or requested.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees