Scheduler

Charles Drew Health Centers • Omaha, NE

124d

About The Position

Under the direction of the Patient Access Manager, the Scheduler will present a professional and compassionate first phone impression to our patients by answering phone calls and scheduling appointments using the clinic's electronic health record system (EHR).

Requirements

• High School Diploma or equivalent required.
• Call center experience in a primary health care setting, and a minimum of three (3) years of customer service training.
• Experience as a scheduler or in a call center environment.
• Strong communication skills.
• Strong customer service skills.
• Strong organizational skills.
• Knowledge in NextGen.
• Ability to handle multiple tasks independently.
• Knowledge of medical terminology is preferred.
• Language: English, Karen/Burmese and Spanish is a plus.

Responsibilities

• Schedule appointments within the EHR in accordance with health center standards and appointment guidelines.
• Provide appointment times and manage patient expectations by providing service and center-specific guidelines and instructions for health center visits.
• Conduct outbound calls and schedule appointments accordingly.
• Maintain average scheduling time.
• Log in and be ready to receive or make calls as directed by schedule.
• Maintain thorough understanding and knowledge of our healthcare services and programs in order to answer questions and direct calls appropriately.
• Maintain confidentiality and exercise sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive client issues.
• Maintain and adhere to all Joint Commission, OSHA, HIPAA and CDHC policies and guidelines.
• Attend and participate in routine health center meetings and in-service trainings.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED