Scheduler

US Oncology Network-posted 9 months ago
Full-time
Columbia, MO
Ambulatory Health Care Services
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Missouri Cancer Associates is a multi-specialty practice including medical oncology, hematology, radiation oncology and urology. We have 22 providers that service ten Missouri communities. Our main office is in Columbia. Through state-of-the-art medical technology, highly experienced physicians and nurse practitioners and quality patient care, Missouri Cancer Associates has become the premier Cancer Treatment Center in Mid-Missouri. In August 2022 we celebrated our 40th year of taking care of patients! We are looking for a friendly and hard-working Scheduler / Check in staff to join our team. Candidates should have an outgoing and friendly demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person. You must exemplify the values of our company and provide patients with the highest levels of care.

  • Answers all incoming calls, assesses callers' needs, directs to appropriate personnel.
  • Efficiently schedules new patients, patient referrals and returning patients in computer system in accordance with physician and/or office guidelines.
  • Obtains and enters all authorization and correspondence relating to referrals in patients' charts and/or electronic medical records (EMR).
  • Collects co-pays, deductible and other out of pocket amounts at time of visit.
  • Maintains primary office scheduling template containing all physician meetings, satellite schedule, rounding and call coverage.
  • Arranges for patients to have financial counseling as needed.
  • Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
  • Follows policies and procedures to contribute to the efficiency of the front office.
  • Prepares correspondence, memos, forms and other typing as requested by supervisor.
  • May schedule outpatient appointments/testing/surgeries and hospital admissions upon request.
  • May be responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
  • May be responsible for scheduling post-operative follow up appointments with Physicians.
  • Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.
  • High school diploma or equivalent required.
  • Minimum three years office experience, preferably in a medical office setting.
  • Knowledge of medical terminology and coding required.
  • Must have excellent communication skills, written and verbal.
  • Proficiency in Microsoft Office (Outlook, Word, Excel) required.
  • Medical
  • Dental
  • Vision
  • Life
  • Short Term Disability Coverage
  • 401k Retirement Plan
  • Paid Time Off
  • Wellness program that rewards you for practicing a healthy lifestyle!
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