Scheduler

Florida Urology Center•Ormond Beach, FL

20d•Onsite

About The Position

To support U.S. Urology Partners by providing clerical support in our call center. Responsible for the Company Vision “To be the prominent urology practice in Florida, and beyond, with a reputation for delivering excellent and effective care in all urologic modalities. By providing full-service urology to the patients and communities we serve, there will be greater satisfaction as well as patient and physician loyalty which will allow U.S. Urology Partners continued success and growth.”

Requirements

One year or more of experience working in a call center, medical practice or an insurance organization.
Excellent verbal and written communication skills
Electronic Medical Records Experience
Knowledge of third party referral processes
Skill in computer applications in word processing and spreadsheets
Ability to read, interpret, and apply policies and procedures
Ability to identify problems and recommend solutions
Ability to establish priorities and coordinate work activities
Ability to be an effective communicator with regular and frequent contact with patients, insurance companies, and other outside agencies
Ability to establish and maintain effective working relationships with all internal departments
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
To perform this job successfully, an individual should have thorough knowledge in computer information systems.

Responsibilities

Answering incoming calls from patients, referral sources, hospitals, insurance companies and any other person/entity needing to communicate with FLURO
Obtain patients demographic, insurance, referral, records and other necessary information in order to schedule the patient for an appointment
Processes and maintains third party referral information and coordinates referral procedures with clinical units and billing
Apply physician preferences and requirements when scheduling an appointment
Reviews medical chart for past notes or communication to determine the best way to schedule a patient or distribute the phone call
Interface with billing for insurance and authorization requirements
Verifies eligibility and coordinates office and hospital procedures for proper pre-certification/authorization with third parties.
Keeps current on the insurances we have contracted with and accept
Maintains files for contacts and phone numbers for third party communication for all offices.
Makes copies of forms that are distributed to patients.
Assists patients with portal access, log-ins or issues.
Willing to travel to other FLURO locations for business needs
Reviews and performs task requests by physicians or other employees
Maintains strictest confidentiality
Performs related work as required and other duties assigned

Benefits

At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”
Compassion
Make Someone’s Day
Collaboration
Achieve Possibilities Together
Respect
Treat people with dignity
Accountability
Do the right thing
Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.