Scheduler

McLaren Health Care • Mount Clemens, MI

9d

About The Position

Position Summary: Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information.

Requirements

• High School Diploma or GED

Nice To Haves

• Prior scheduling experience.
• Two years of experience, preferably in health care.

Responsibilities

• Deliver quality customer service by answering incoming phone calls or contacting patients by phone to determine appropriate exam/test/procedure and schedule patient appropriately.
• Review screening form and obtain/verify patient and insurance information to ensure accuracy and completeness.
• Ensure best possible customer service by properly educating the patient on the exam/test/procedure preparation and answering related questions.
• Update patient record, including any notes necessary for the technologist, customer, or future reference.
• Follows site-specific protocols and keeps protocol documentation up-to-date to ensure compliance.
• Obtains proper approval for schedule changes or cancellations as appropriate.
• Maintain total confidentiality of personal and financial data.
• Act in a courteous manner and maintain composure even when dealing with angry or irritated patients.
• Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information.
• Performs other related duties as required and directed.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees