Scheduler - Touro Infirmary
About The Position
Your job is more than a job. When everything goes smoothly, you're an unsung, yet critical, hero . As a Scheduler, you take charge of a complex process of coordinating patients' and providers' schedules, aligning hospital facilities, and getting insurance authorizations. You make it look easy, but we know it's not. If one element of the process is delayed, the patient's care plan may stop, so you stay patient centered to keep that from happening . You wear your commitment like a badge of honor and stay on top of tasks and anticipate roadblocks. Maintaining appointment schedules, reschedules, cancellations and reminders and communicating with hospital departments and physician offices regarding schedule changes, you're a difference maker turning every patient's experience into an extraordinary moment. We love that about you. Your experiences, knowledge, skills, empathy, team mentality, and your “little something extra” all add up to you. And we're excited to get to know you and find out what you'll bring to this patient surgery experience role. Your Everyday Schedule patient appointments Coordinate with physicians, nurses, schedules patient visits and appointments. Guide patients regarding basic queries regarding the appointments, assist with rescheduling and follow ups as necessary. Schedule surgery procedures using the preferred EMR scheduling block system. Gather basic information relative to scheduled patients. Understand inventory supplies and surgical procedures. Answer the phone in a professional and courteous manner. Maintain constant and courteous telecommunications with surgeons, nurse coordinators and secretaries. Maintain and promote good working relationships within the hospital and within the department. Escalate issues to appropriate supervisor. Complete daily surgical schedule and distributes as appropriate . Scan in surgery/PACU/SPD logs to appropriate file.
Requirements
- High school diploma/GED and one year of experience in a physician's office or surgery scheduling .
- 3 years of experience in lieu of education
Responsibilities
- Schedule patient appointments
- Coordinate with physicians, nurses, schedules patient visits and appointments.
- Guide patients regarding basic queries regarding the appointments, assist with rescheduling and follow ups as necessary.
- Schedule surgery procedures using the preferred EMR scheduling block system.
- Gather basic information relative to scheduled patients.
- Understand inventory supplies and surgical procedures.
- Answer the phone in a professional and courteous manner.
- Maintain constant and courteous telecommunications with surgeons, nurse coordinators and secretaries.
- Maintain and promote good working relationships within the hospital and within the department.
- Escalate issues to appropriate supervisor.
- Complete daily surgical schedule and distributes as appropriate .
- Scan in surgery/PACU/SPD logs to appropriate file.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
