Scheduler

Home Helpers Home Care•North Chesterfield, VA

About The Position

The Home Helpers Scheduler is responsible for coordinating and maintaining caregiver and client schedules utilizing agency software. Must be able to build relationships and rapport with caregivers, while keeping shifts scheduled and maintaining a high level of client satisfaction. As an exceptional in-home care provider, we depend on our staff to ensure all those who have entrusted their care with us remain safe and comfortable. To do this, we must ensure that we are with them when they expect us to be there. We pride ourselves on offering a rewarding work environment with various benefits including : Competitive compensation Performance incentives Career growth and learning opportunities

Requirements

Must possess effective communications skills
Comfortable with technology including computer software, emails, and texts
Customer service experience will be helpful in dealing with clients and caregivers
Must be able to work in a fast-paced environment, handle stress well
Maintain a professional appearance and demeanor
Good work ethic
Supervisory experience including employee counseling
Must be well organized
Must have prior experience in scheduling, use of ClearCare software a plus

Nice To Haves

use of ClearCare software a plus

Responsibilities

Creates and maintains staff schedules on company software
Ensure all clients have the expected caregiver at their scheduled time
Coordinate with the Care team to ensure the best possible caregiver & client match
Quickly find replacement caregivers when regular staff is unavailable (vacations, illness, etc.)
Monitor clock-in/outs to ensure information is updated for correct billing/payroll
Attend administrative and staff meetings as requested
Other duties as assigned