Scheduler

First Student-posted 10 days ago

Full-time • Entry Level

Kalamazoo, MI

5,001-10,000 employees

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First for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer. Provides quality customer service to customers by phone or in person. Performs some or all of the responsibilities below. Schedule: Monday through Friday Payrate: $16/hr

Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor.
Follows and explains policy and procedure as outlined in operations and procedures manuals.
Treats each customer/caller with courtesy, dignity, and respect privacy.
Meets or exceeds established performance requirements.
Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals.
Documents trip authorization according to procedures.
Remains knowledgeable of all policies and procedure changes.
Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor.
All other duties as assigned.

High school diploma or equivalent
Able to operate a computer
Complete any training requirements
Communicate clearly in English
Able to operate standard telephone system
Exercise business telephone etiquette

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