Scheduler

Lifepoint Health • Winchester, KY

12h

About The Position

Centerpoint Medical Group Call Center Agents serve as the first point of contact for patients; providing information, scheduling appointments, and addressing inquires. They play a crucial role in ensuring efficient and patient-centered communication within the healthcare system.

Requirements

• High school diploma or equivalent; relevant post-secondary education is a plus.
• Strong communication and interpersonal skills.
• Proficiency in using call center software and electronic health records (EHR) systems.
• Knowledge of medical terminology and basic healthcare processes.
• Empathy, patience, and a customer-centric approach to patient care.
• Strong attention to detail and analytical skills.
• Knowledge of healthcare compliance and regulations, including HIPAA.
• Ability to work independently and as a part of a team.
• Requires critical thinking skills, decisive judgement, and the ability to work with minimal supervision.
• Must be able to work in a stressful environment.

Responsibilities

• Answering incoming calls from patients or other healthcare facilities while following the best practices of AIDET customer service, provide information, assistance, and support.
• Schedule patient appointments and coordinate with healthcare providers and clinical staff.
• Route incoming calls to appropriate clinic departments/extension.
• Verify patient demographic and insurance information.
• Document patient interactions, inquires, and appointment details accurately.
• Follow established call center protocols, including HIPAA compliance, to protect patient confidentiality.
• Adhere to the policies and procedures set forth in the Revenue Cycle Guidelines: Best Practices as defined in Business Practices Section 1.2 Etiquette and Telephone communications: and Revenue Cycle: Scheduling and Patient Pre-Visit Financial Clearance Section 2.1.
• Handle patient complaints and concerns professionally and empathetically.
• Provide basic medical information and directions to patients as appropriate.
• Collaborate with clinical and administrative teams to resolve patient issues.
• Other related duties within the designated scope of practice.

Benefits

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Membership discounts with local gyms and community businesses
• And much more…

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED