Scheduler-3

Vanderbilt University Medical Center•Nashville, TN

14h

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: VIS Scheduling Job Summary: The Scheduler is responsible for making patient appointments following medical practice procedures. Tasks may be integrated into another position e.g., receptionist/registration or medical assistant, as needed.

Requirements

Relevant Work Experience
Experience Level: 1 year
Education: High School Diploma or GED

Responsibilities

Schedules appointments for patients either by phone when they call in or in person after an office visit.
If medical practice offers after-hours/one-day appointments, schedules these appointments following urgent/emergency protocols as in the case of a sick child, which may mean scheduling the patient with a physician or nurse practitioner other than their primary physician.
Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time.
Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
Provides daily schedules to physicians/clinicians or medical assistants prior to each day’s visits. Also provides copies for the receptionist/ registration clerk and others as needed.
Ensures that updates (e.g., cancellations or additions) are input daily into master schedule.
Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling.
Consults with appointment manager about any system problems.
Uses customer service principles and techniques to deal with patients calmly and pleasantly.
Performs other duties as assigned.