Scheduler - Mobility Services

Vectour Group•Atlanta, GA

22d•$20•Onsite

About The Position

As a Scheduler, your primary responsibility is to ensure the efficient operation of transportation routes by accurately assigning and filling all designated routes. This role involves providing timely instructions and responses to bus operators' requests for operational information throughout the day. Additionally, the Scheduler plays a vital role in responding to customer and team inquiries, contributing to the overall smooth functioning of the transportation services. Your attention to detail and effective communication skills are essential in maintaining seamless coordination and satisfaction for both our operational team and customers. Vectour Group (Vectour) is a leading transportation management and facilities support services company. With history dating back over 40 years, Vectour’s roots are in the transportation industry. Vectour is a provider of exceptional transportation, staffing, facility support, and outreach engagement services with a mission to be a trusted service provider. We hire individuals who make safety and customer service their top priorities. The Eligibility Administrative Assistant will work with a fantastic team within a well-respected organization in the metro Atlanta area that prides themselves on helping members of the community.

Requirements

Minimum of 3 years of hands-on experience in scheduling, dispatching, or routing.
Proven experience working with Trapeze or similar scheduling software.
Excellent communication skills, both written and verbal.
Demonstrated excellent phone demeanor and strong customer service skills.
Proficient in computer operation; ability to navigate and operate computer systems effectively.
Ability to work independently, demonstrating self-motivation and initiative.
Excellent verbal and interpersonal skills for effective communication.
Strong judgment and problem-solving abilities, essential for making informed decisions in dynamic situations.
Must be willing to submit to drug testing and undergo a background check.

Responsibilities

Route Processing: Handle route openings, insertions, extensions, and resolution of issues efficiently.
Computer System Utilization: Use computer systems to retrieve scheduled information. Utilize reference material to determine the best method to assist clients accurately and promptly.
Customer Support: Provide customer support by addressing questions and concerns related to customer trips, including issues such as no-shows, cancellations, and missed trips.
Reports and Clerical Duties: Complete various daily reports and perform clerical duties to ensure accurate record-keeping.
Phone Management: Answer and direct business calls to the appropriate personnel.
Emergency Management: Manage emergency situations for vehicle operators. Act as a liaison between the carrier and emergency services.
Daily Service Management: Manage daily service by reviewing route performance. Proactively respond to situations that may impact customer service.