Scheduler, Default Service – Loss Mitigation

ServiceLink • Irvine, CA

3h

About The Position

ServiceLink, a leader in the mortgage industry, is seeking an action-oriented Scheduler with superior attention to detail and accuracy. The ideal candidate will possess excellent communication and problem-solving skills, along with a strong desire to provide customers with the highest level of satisfaction. This role is suitable for individuals who thrive in a fast-paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. In this position, you will be responsible for scheduling and confirming appointments with borrowers, clients, and closing teams to meet specific scheduling and signing requirements. You will collaborate directly with team members and the scheduling management team to build and maintain relationships with borrowers, signing agents, clients, and closing teams. Additionally, you will review instructions to ensure scheduled appointments are accurately assigned.

Requirements

• Strong attention to detail to maintain quality standards
• Ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for clients
• Excellent verbal and written communication skills
• High School diploma or equivalent required
• Demonstrate good communication and customer service skills
• Detail oriented, efficient and organized

Responsibilities

• Enter and assign scheduling requests, as necessary
• Send recruiting requests when necessary
• Monitor vendor fees to ensure fee guidelines are being met, obtain management approval for any fees exceeding company guidelines
• Monitor vendor notes for performance/reject issues to ensure quality agents are being utilized, as necessary
• Confirm signing appointment completion via phone, fax, and/or email with borrower(s), signing agent(s), client(s), and closing team(s) and update Status Screen
• Adhere to all company policies and procedures
• Meet minimum production goals and quality requirements as set by management
• Proficient in ServiceLink operating systems and internal search engines
• Perform all other duties as assigned

Benefits

• High quality learning initiatives
• Supporting employee goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED