Scheduler

Neumont College of Computer Science•Salt Lake, UT

16h•Onsite

About The Position

Want to make a legitimate difference in the lives of others while also working for a manager who values work/life balance? Then Neumont University is the place for you! We are Improving Lives through Education by creating tomorrows computer scientists! We are tirelessly passionate about education, innovative and inclusive. Employees at Neumont love their jobs while also enjoying generous paid time off to include 17 paid holidays (including Christmas through New Years), generous H.S.A. employer contributionsjust to name a few. Located in the heart of downtown SLC, Neumont is looking for vivacious and dynamic employees to join our small family team and start making a difference! POSITION SUMMARY The Admissions Scheduler supports the Neumont College of Computer Science Admissions team by proactively contacting prospective students and their families to schedule appointments with Admissions Officers. This is a part-time, 29-hour-per-week position focused on outbound and inbound call handling, calendar coordination, and ensuring a smooth, welcoming first experience for students exploring Neumont.

Requirements

High School Diploma required; some college coursework preferred.
12 years of customer service, call center, or scheduling experience preferred.
Experience using CampusVue or other educational database a plus.
Experience with Microsoft Office applications (Excel, Word, and Outlook) required.
Excellent verbal communication skills and a friendly, professional phone presence.
Strong telephone etiquette, including the ability to establish rapport and build trust quickly over the phone.
Ability to use a script-directed conversation in a natural and efficient manner.
Strong organizational skills and attention to detail in managing calendars and records.
Ability to prioritize tasks and manage a high volume of calls and follow-ups.
Willingness to learn and convey basic information about Neumonts programs and admissions process.
Ability to work collaboratively and contribute to a positive team environment.
Ability to demonstrate discretion and maintain confidentiality of student information.
Comfortable working with diverse student populations.

Responsibilities

Make outbound calls to prospective students and parents to schedule appointments with Admissions Officers.
Respond to inbound inquiries via phone and email to coordinate scheduling.
Maintain an accurate and up-to-date scheduling calendar for the Admissions team.
Confirm, reschedule, and follow up on appointments as needed.
Enter and update prospect information in the student information system (CampusVue or equivalent).
Communicate clearly and professionally to provide a positive first impression of Neumont.
Coordinate with Admissions Officers to manage availability and prioritize scheduling based on enrollment goals.
Assist with outreach campaigns tied to key enrollment periods and events.
Support participation in mailings of key enrollment documents, such as acceptance packets and enrollment packets.
Perform other scheduling and administrative support duties as assigned by the Director of Admissions Operations.