Scheduler

Saint Luke's Physician Group • Kansas City, MO

6d

About The Position

Provides customer service to patients, families, physicians, physician offices, the community, and internal departments throughout SLHS for assigned location. This includes but is not limited to: Answering phone Scheduling Routing calls to correct departments (Centralized scheduling, nursing staff, etc.) View and return or route voice messages as needed Problem solving concerns and issues to insure appropriate for Same Day clinic Reminder of financial responsibility - copay or pre-payment Providing patient instructions and education regarding preparations for visit Able to answer scheduling calls with minimal support. Demonstrates quality customer service. Participates in timely efficient workflow. This position is responsible for answering incoming calls and scheduling patients appropriately with providers. Provides exceptional customer service to patients, families, physicians, physician offices and the community Scheduling Established patients only in EMR, updating/verifying: including demographics, patient contacts and insurance information Verifies patient's insurance for eligibility and benefits utilizing Epic Real Time Eligibility and insures filing order is correct Other duties as assigned as position evolves

Requirements

• Applicable Experience: Less than 1 year
• Diploma

Responsibilities

• Answering phone
• Scheduling
• Routing calls to correct departments (Centralized scheduling, nursing staff, etc.)
• View and return or route voice messages as needed
• Problem solving concerns and issues to insure appropriate for Same Day clinic
• Reminder of financial responsibility - copay or pre-payment
• Providing patient instructions and education regarding preparations for visit
• Able to answer scheduling calls with minimal support
• Demonstrates quality customer service
• Participates in timely efficient workflow
• Scheduling Established patients only in EMR, updating/verifying: including demographics, patient contacts and insurance information
• Verifies patient's insurance for eligibility and benefits utilizing Epic Real Time Eligibility and insures filing order is correct
• Other duties as assigned as position evolves

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED