Scheduler

Houston Healthcare•Warner Robins, GA

About The Position

Will complete work as assigned to ensure an easily accessible, streamlined and efficient scheduling process for physician’s patients and all referring entities while assuring efficient, effective and high-quality process for all departments receiving scheduling input with agreed upon service levels. Three main areas of work assignments are incorporated this position – initial patient contact for scheduling procedures, pre-authorization/certification and follow up patient contact for verifications and reminders. Competencies in all three areas are expected but work assignment may be designated to one particular area of focus. Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected] . Please note that one week's advance notice is preferred.

Requirements

High School graduate or GED equivalent
One (1) year clerical in medical office setting
Knowledge of personal computer and automated registration/scheduling systems
Knowledge of managed care and insurance requirements
Demonstrated ability to learn new tasks and procedures and advanced automated telephone systems
Strong ability to multi-task while also maintaining professional demeanor
Exceptional skills in customer service, team building and problem solving
Knowledge of referral requirements
Exception flexibility adjusts to fluctuating call volumes
High professionalism and customer service to interact with patients and all levels of staff within the hospital