Scheduler

Charles Drew Health Centers • Omaha, NE

43d

About The Position

Under the direction of the Scheduling Supervisor, the Scheduler will present a professional and compassionate first phone impression to our patients by answering phone calls and scheduling appointments using the clinic's electronic health record system (EHR).

Requirements

• High School Diploma or equivalent required
• Call center experience in a primary health care setting, and a minimum of three (3) years of customer service training.
• Experience as a scheduler or in a call center environment.
• Strong communication skills; strong customer service skills; strong organizational skills; knowledge in NextGen; ability to handle multiple tasks independently; knowledge of medical terminology is preferred.
• English, Karen/ Burmese and Spanish is a plus

Nice To Haves

• knowledge of medical terminology is preferred.
• Karen/ Burmese and Spanish is a plus

Responsibilities

• Schedule appointments within the EHR in accordance with health center standards and appointment guidelines.
• Provide appointment times and manage patient expectations by providing service and center-specific guidelines and instructions for health center visits.
• Conduct outbound calls and schedule appointments accordingly Maintain average scheduling time
• Log in and be ready to receive or make calls as directed by schedule.
• Maintain thorough understanding and knowledge of our healthcare services and programs in order to answer questions and direct calls appropriately.
• Maintain confidentiality and exercise sensitivity and a nonjudgmental manner in dealing with sexuality and sensitive client issues.
• Maintain and adhere to all Joint Commission, OSHA, HIPAA and CDHC policies and guidelines.
• Attend and participate in routine health center meetings and in-service trainings.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees