Scheduler

RadNet • Frederick, MD

284d • $18 - $18

About The Position

We invite you to join the RadNet Radiology team as a Contact Center Medical Appointment Scheduler. We are actively seeking qualified candidates to join our team! The Scheduler is responsible for scheduling, rescheduling and canceling exams for patients. This person performs pre-registration, faxes and scans documents, handles customer service-related requests, communicates preparations, handles call backs, and performs various other clerical tasks for individuals who speak English or a secondary language for which you have been identified as being fluent.

Requirements

• Knowledge of medical insurance plans.
• Ability to pre-register and schedule patients rapidly and accurately.
• General knowledge of computers and Microsoft Office software.
• Provides clear written and verbal communication.
• Proficiency in using a personal computer and Microsoft Office.
• Effective organizational skills and attention to detail.
• Demonstrate a high-level of integrity, confidentiality and business ethics.

Responsibilities

• Displays excellent communication skills and telephone etiquette.
• Places outgoing calls to schedule patient exams when receiving scripts and electronic orders.
• Answers incoming and places outgoing calls in a courteous and professional manner—identifies self and company.
• Places calls to referring physicians for patients expressing difficulty with scheduling.
• Maintains self-control when dealing with difficult patients and or situations.
• Shows care and compassion for all callers.
• Maintains good rapport with referring physicians, secretaries and clinical site staff.
• Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
• Updates account information at the point of scheduling.
• Properly schedules all procedures.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services