Scheduler
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About The Position
As a Medical Scheduler at Radiology Forward, you will play a crucial role in ensuring that patients receive the highest quality of care through effective scheduling and communication. Our organization prides itself on its commitment to patient care, utilizing advanced technology and artificial intelligence to enhance the healthcare experience. You will be part of a dedicated team that focuses on aligning all stakeholders—patients, providers, payors, and regulators—to achieve optimal clinical outcomes. Your responsibilities will include managing incoming calls, scheduling procedures, and maintaining accurate records in our Radiology Information System (RIS). In this position, you will be responsible for properly scheduling all procedures while answering incoming calls in a courteous and professional manner. You will also need to reach out to referring physicians when patients experience difficulties with scheduling. Accuracy is paramount, as you will enter and update information in the RIS for appointment scheduling, rescheduling, cancellations, and comments. Additionally, you will utilize RIS filter screens to address questions related to insurance, procedures, and preparations. Pre-registration, document scanning, and inputting clinical data will also be part of your daily tasks, ensuring that all necessary information is available for appointments and film requests. To succeed in this role, you must be passionate about patient care and possess the ability to exercise sound judgment while remaining professional in all situations. Effective communication and interpersonal skills are essential, as you will interact with patients, guests, and colleagues regularly. A structured work approach is necessary, as you will need to prioritize tasks in a fast-paced environment while managing complex problems efficiently.
