Scheduler

US Oncology • Columbia, MO

80d

About The Position

Missouri Cancer Associates is a multi-specialty practice including medical oncology, hematology, radiation oncology and urology. We have 22 providers that service ten Missouri communities. Our main office is in Columbia. Through state-of-the-art medical technology, highly experienced physicians and nurse practitioners and quality patient care, Missouri Cancer Associates has become the premier Cancer Treatment Center in Mid-Missouri. In August 2022 we celebrated our 40th year of taking care of patients! We are looking for a friendly and hard-working Scheduler / Check in staff to join our team. Candidates should have an outgoing and friendly demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person. You must exemplify the values of our company and provide patients with the highest levels of care. Full Time / 40 hours per week (M-F, 7:30-4). Why work for us? We offer challenging positions in a fast-paced environment. If you enjoy people and want the opportunity to make a difference in the lives of many, check us out!

Requirements

• High school diploma or equivalent required.
• Minimum three years' office experience, preferably in a medical office setting.
• Knowledge of medical terminology and coding required.
• Must have excellent communication skills, written and verbal skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

• Accurately register new patients in the electronic medical record (EMR) system, ensuring all required information is complete.
• Schedule new and returning patient appointments in accordance with physician and office protocols.
• Manage appointment changes, including cancellations and rescheduling, and promptly notify patients of any updates.
• Coordinate outpatient appointments, diagnostic testing, procedures, and surgeries as requested. Communicate clearly with patients regarding appointment details and any necessary preparation.
• Follow up on completed outpatient services to ensure providers receive all relevant records and results.
• Maintain up-to-date and accurate documentation within the EMR system.
• Collaborate with the prior authorization team to ensure required pre-certifications are obtained.
• Schedule post-operative follow-up appointments as needed.
• Monitor and respond to scheduling-related messages in the EMR system in a timely and efficient manner.
• Resolve scheduling conflicts and accommodate urgent or time-sensitive cases.
• Collect co-pays, deductibles, and other patient financial responsibilities at the time of service.
• Refer patients for financial counseling when appropriate.
• Provide compassionate support to patients navigating complex treatment plans.
• Uphold patient confidentiality and comply with HIPAA and clinic policies.
• Support overall front office operations by following established procedures and assisting with other duties as needed.
• Prepare correspondence, memos, forms, and other documents as requested by the supervisor.
• Demonstrate a basic understanding of medical terminology, including diagnostic and procedural coding, to support accurate scheduling.

Benefits

• Medical
• Dental
• Vision
• Life
• Short Term Disability Coverage
• 401k Retirement Plan
• Paid Time Off
• Wellness program that rewards you for practicing a healthy lifestyle!

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees