Scheduler

Proliance Surgeons • Issaquah, WA

83d

About The Position

The role of the Scheduler is essential to providing excellent surgical care and clinical care for every patient, every day. This role makes certain that the patient is scheduled in a timely, accurate, efficient and compassionate manner so that the processes surrounding the procedure are of no distraction or concern. The primary responsibility is to ensure, organize, and maintain an active, accurate and operational surgery schedule for all involved.

Requirements

• High school diploma or its equivalent required
• 1 year of PT scheduling experience & knowledge of insurance verification
• 1-2 years of experience in a medical office preferred
• Courses related to anatomy, biology, physiology or medical terminology a plus
• BA or BS is preferred but experience is considered in lieu of formal degree

Responsibilities

• Provide guidance to patients and/or their caregivers on completing necessary forms and information to be provided, making sure to update this in the practice management and EMR software; ensure completion of all pre and post operational data
• Assist with facilitation and scheduling of outside referrals, tests, and/or consultations
• Schedule surgeries via phone or in-person, verifying eligibility, and triaging with physicians and clinical staff to resolve any scheduling problems
• Schedule surgeries based on the availability of the surgeon, the surgical team and the medical condition of the patient
• Assure appropriate coordination with other medical professionals involved and the related surgical center/location’s departments, when special surgical needs occur
• Schedule any diagnostic testing required and the related follow-up
• Act as a contact for patients with regards to surgery scheduling. Provide ongoing communication with patient regarding pre-certification, authorization, financial counseling and scheduling process
• Inform the patient and any relevant third party through instructions about 'things to do' before and after surgery
• Set post-surgical appointments with physicians and perform all related tests and tasks
• Ensure that cancelled surgeries and related ancillary appointments are cancelled and communicated to all stakeholders
• Research and resolve discrepancies in a timely manner
• Complete duties and assist others as directed
• Must follow all policies as introduced during new associate On-Boarding, updated real-time and outlined in Associate Handbook

Benefits

• Health coverage
• 401k with match
• Profit share
• PTO

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees