Scheduler (Workers Compensation)

Jax Spine & Pain Centers-posted about 1 year ago
Full-time
Jacksonville, FL
Ambulatory Health Care Services
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The Personal Injury Workers' Compensation Patient Liaison plays a crucial role in managing patient accounts related to personal injury cases. This position involves coordinating account creation, ensuring documentation accuracy, and providing exceptional customer service while building strong relationships with various stakeholders.

  • Lead the PIWC department with scheduling new patients for personal injury cases.
  • Collect, review, and complete applicable account information.
  • Participate in data collection as required.
  • Maintain and grow relationships with referral sources and serve as a key point of contact for Jax Spine & Pain Centers.
  • Attend meetings with key accounts as needed.
  • Communicate frequently with the PIWC team to provide updates on patient referral status and resolve related issues.
  • Schedule and bill all IMEs (Independent Medical Exams) with attorney offices and Worker's compensation companies.
  • Maintain confidentiality of patient and proprietary information and observe legal guidelines for safeguarding this information.
  • Set new patients up on autopay and discuss copay assistance plans and foundation assistance plans.
  • High School Diploma with 2 years of patient experience in scheduling or workers comp.
  • Experience establishing and maintaining relationships with individuals at all levels of the organization.
  • Experience providing customer service to internal and external customers, meeting quality standards of services and evaluating customer satisfaction.
  • Basic PC skills including email, Microsoft Word, Excel, and PowerPoint.
  • Basic experience and teachability of electronic medical records systems.
  • Experience in identifying operational issues and recommending process improvements.
  • Strong organization and planning skills.
  • Opportunity to work with a leading provider in interventional pain management.
  • Potential for career growth in the medical field.
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