Arrowhead Orthopaedics-posted about 1 year ago
Full-time • Entry Level
Redlands, CA
Ambulatory Health Care Services

The Patient Services Representative (Appointment Scheduler) plays a crucial role in ensuring efficient scheduling and management of physician appointments at Arrowhead Orthopaedics. This position requires a high level of professionalism and discretion while handling confidential patient information, and the ability to work flexibly within a team to meet the needs of the practice and its patients.

  • Answer phones and schedule patient appointments.
  • Create patients' work status.
  • Call for reports/referrals and authorizations.
  • Prepare PCP letters for assigned providers.
  • Send out new patient packets.
  • Coordinate peer-to-peer calls for physicians.
  • Call interpreter to inform them of their patient appointments.
  • Check on faxes and keep correspondence current.
  • Perform other responsibilities as may be called on by the Patient Services Supervisor.
  • Create charts.
  • Relate messages to PA's and Doctors.
  • Basic insurance verification.
  • Scan and route paperwork into patient charts.
  • Assist with front desk duties when needed.
  • High school diploma or equivalence.
  • Ability to type 40 words per minute.
  • Skill in operating a computer and scanner, as well as software programs including Microsoft Outlook and preferably Practice Partner.
  • Telephone etiquette, superior customer service, and professional communication skills are required.
  • Must be flexible and able to multitask in a stressful setting.
  • Bilingual English/Spanish.
  • Flexible scheduling options.
  • Competitive pay scale.
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