Scheduler/Staffing Coordinator Float Pool BWH
About The Position
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Working under the direction of licensed personnel, assists patients with activities of daily living tasks such as bathing, dressing, and eating. Also assists with taking patients' temperature, blood pressure, pulse, and respiration. Does this position require Patient Care? Yes Essential Functions -Performs vital signs, weights/heights, intakes, and outputs with accuracy and within established time frame and/or as requested. -Completes all documentation in the medical record as required. -Interacts with patients and their families effectively. -Helps patients with a number of basic hygiene tasks. This may include bathing and dressing patients, helping them use the toilet if needed, and feeding them. -Assist with helping patients turn and reposition themselves in bed as needed and help them move between the bed and a wheelchair if they use one. -Listens to any health concerns patients may have and report those concerns to the nurses.
Requirements
- High School Diploma or Equivalent required
- Customer service work experience, specifically in a contact/call center environment 0-1 year required
- Excellent customer service skills.
- Knowledge of basic computer skills, including demonstrated ability to effectively use Microsoft Outlook, Excel, and general data entry concepts and search functionality.
- Strong communication, interpersonal, and team skills.
- Ability to exercise judgment in dealing with sensitive, confidential information.
- Detail-oriented with the ability to enter information accurately on paper and into electronic systems.
- Ability to handle a high volume of calls and work in a fast-paced environment.
- Requires the ability to translate the request of the patient or referring office into the appropriate action – appointment scheduling or cancelling, message to the provider, update insurance or demographic information – using the tools and protocols available.
- Requires an in-depth knowledge of the referral triage processes and knowledge of insurance stipulations that may affect appointment scheduling.
Nice To Haves
- Experience in a medical office or health care setting, with Epic experience 0-1 year preferred
Responsibilities
- Performs vital signs, weights/heights, intakes, and outputs with accuracy and within established time frame and/or as requested.
- Completes all documentation in the medical record as required.
- Interacts with patients and their families effectively.
- Helps patients with a number of basic hygiene tasks. This may include bathing and dressing patients, helping them use the toilet if needed, and feeding them.
- Assist with helping patients turn and reposition themselves in bed as needed and help them move between the bed and a wheelchair if they use one.
- Listens to any health concerns patients may have and report those concerns to the nurses.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
