Scheduler, Scheduling & Event Services (Space Planning & Operations)

University of Pennsylvania

10d•$19 - $21

About The Position

Under general supervision of the Sr. Director and Associate Director, the Scheduler assists with providing service and support for space scheduling and event coordination for School of Medicine complex. Working closely with Associate Director and Scheduling staff, the Scheduler provides administrative and scheduling support to the Scheduling and Event Service team. This position is responsible for receiving and responding to emails and phone calls; monitoring dashboard and processing reservations, emailing event confirmations and other correspondence; creating floor plans, electronically filing, and distributing event reports and correspondence; verifying accurate and complete information on request; directing requests to appropriate staff or departments. The Scheduler responds to space requests and service requests including AV, Security, Event Support, and Housekeeping. With the Associate Director and Scheduling staff, the Scheduler assigns support staff based upon SES procedure or input from senior staff, coordinating and proofreading the daily worksheet report to determine daily and weekly support schedule in preparation for Daily Operations Meeting. This position will act as an administrative assistant for the workgroup. This position is considered “essential.”

Requirements

High School diploma or GED required, Associate’s Degree preferred, and 3 to 5 years related experience, or equivalent combination of education and experience.
Excellent organizational & analytical abilities
Excellent verbal & written communication skills
Demonstrated ability to deal effectively under constantly-changing deadlines & priorities
Excellent customer service, telephone, & coordination skills
Ability to follow instruction
Demonstrated skills working with database and/or scheduling systems, preferably EMS
Thorough knowledge of office technology including personal computer, photocopier
Demonstrated typing skills

Nice To Haves

Familiarity with an academic medical environment is preferred.

Responsibilities

Receiving and responding to emails and phone calls
Monitoring dashboard and processing reservations
Emailing event confirmations and other correspondence
Creating floor plans
Electronically filing and distributing event reports and correspondence
Verifying accurate and complete information on request
Directing requests to appropriate staff or departments
Responding to space requests and service requests including AV, Security, Event Support, and Housekeeping
Assigning support staff based upon SES procedure or input from senior staff
Coordinating and proofreading the daily worksheet report to determine daily and weekly support schedule in preparation for Daily Operations Meeting
Act as an administrative assistant for the workgroup

Benefits

Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare.
You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Penn provides an array of resources to help you advance yourself personally and professionally.
As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.