Scheduler Representative II -Remote-Days

Conifer Revenue Cycle Solutions • Frisco, TX

113d • $17 - $25

About The Position

Responsible for accurately scheduling complex diagnostic and/or surgical procedures. Conducts physician office/patient interviews, and explains hospital procedure guidelines and policies. Coordinates with clinical departments on schedule modifications.

Requirements

• High School Diploma or equivalent.
• 2-5 years administrative experience in medical facility, health insurance, or related area.
• 3+ years in Patient Access/Scheduling preferred.
• Some college coursework is preferred.
• Minimum typing skills of 35 wpm.
• Demonstrated working knowledge of software/system/equipment.
• Knowledge of function and relationships within a hospital environment preferred.
• Advanced Customer service skills and experience.
• Ability to work in a Call center environment.
• Ability to receive and express detailed information through oral and written communications.
• Course in Medical Terminology required.
• Advanced understanding in surgery procedure scheduling preferred.
• High achievement in productivity.

Nice To Haves

• Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
• Identifies opportunities to improve patient relations and shorten the time it takes to handle scheduling processes.
• This position requires high-level problem solving and analytical skills, technical accuracy, excellent communication skills and the highest ethical standards.

Responsibilities

• Responsible for obtaining complete and accurate clinical, demographic and financial information during the scheduling process.
• Enters data in scheduling system or other applications.
• Provides the customer with prep and other appointment instructions.
• Largely responsible for scheduling complex procedures.
• Follows guidelines for special requests/Stat/schedule modification procedures and coordinates communications with clinical areas to accommodate the customers' requests.
• Answers telephone calls according to designated scripting for the scheduling process.
• Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.
• Notifies customer of physician order, pre-authorization and other financial clearance requirements.
• Performs functions of other PASU functions or registration when requested.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match.
• 10 paid holidays per year.
• Health savings accounts, healthcare & dependent flexible spending accounts.
• Employee Assistance program, Employee discount program.
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED