Scheduler Rep I

Conifer Health Solutions • Frisco, TX

1d • $15 - $22

About The Position

JOB SUMMARY The Patient Service Center Representative I is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to a patient’s anticipated appointment. The PSC REP I may be assigned to either the financial clearance function or the scheduling function and is expected to maintain positive customer service at all times. Upon occasion, the PSC Rep I may perform both financial clearance and scheduling duties but with limited scope. The individual is expected to develop a thorough understanding of assigned function. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. If assigned to Financial Clearance: Collect and verify required patient demographic and financial data elements and creating a complete pre-registered account for a scheduled visit Completes the pre-certification process by obtaining authorization from insurer and/or healthcare facility, verify patient insurance and confirm benefits eligibility Assist other team members where necessary Adheres to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties If assigned to Scheduling: PSC Rep I would be assigned to easier, less complex scheduling Responsible for accurate and timely scheduling for outpatient appointments Provide callers with information related to their appointments (i.e., prep information for test, directions, cancelling/rescheduling of tests, order management etc.) and any other question the callers might ask. Other duties as assigned based on departmental needs KNOWLEDGE, SKILLS, ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work in a production driven call-center environment Familiarity with working with dual computer monitors (may be required to use dual monitors) Must have basic typing ability Must have working knowledge of Windows based computer environment Must be able to multi task in a high volume center Strong written and verbal communication skills Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Requirements

• Ability to work in a production driven call-center environment
• Familiarity with working with dual computer monitors (may be required to use dual monitors)
• Must have basic typing ability
• Must have working knowledge of Windows based computer environment
• Must be able to multi task in a high volume center
• Strong written and verbal communication skills
• High school diploma or GED

Nice To Haves

• Two years of college (two years in a professional, customer service-driven environment may substitute for two years of college)
• Telephone/call center experience
• Pre-registration and/or scheduling experience
• 1-2 years of customer service experience

Responsibilities

• Collect and verify required patient demographic and financial data elements and creating a complete pre-registered account for a scheduled visit
• Completes the pre-certification process by obtaining authorization from insurer and/or healthcare facility, verify patient insurance and confirm benefits eligibility
• Assist other team members where necessary
• Adheres to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties
• Responsible for accurate and timely scheduling for outpatient appointments
• Provide callers with information related to their appointments (i.e., prep information for test, directions, cancelling/rescheduling of tests, order management etc.) and any other question the callers might ask.
• Other duties as assigned based on departmental needs

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees