Medical Assistant - Orthopedic Optimization Clinic

WVU Medicine

1d•Onsite

About The Position

This position is for a Scheduler/Registration/Medical Assistant within the Orthopedic Optimization Clinic. The role primarily involves a variety of administrative and clerical duties focused on patient registration, managing patient financial obligations, and handling scheduling. Additionally, the individual will assist with Medical Assistant duties as needed. The work environment is described as a high-volume, fast-paced standard outpatient clinical and demanding office setting, requiring considerable attention to detail, strong organizational skills, and the ability to perform multiple tasks simultaneously. The role also necessitates an understanding of medical insurance requirements for payment and basic knowledge of covered services, along with frequent interactions with patients, medical staff, and support staff.

Requirements

High school diploma or equivalent.
State criminal background check and Federal (if applicable), as required for regulated areas.
Ability to accurately utilize applicable computer software and equipment for access processing & demonstrates ability to follow down time procedures.
Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents and defective equipment in compliance with hospital policy.
Requires considerable attention to detail, the ability to be organized and to be able to perform multiple tasks simultaneously.
Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel.
Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services.
Excellent written and verbal communication skills and the ability to understand written and verbal communication.
Basic knowledge of medical terminology.

Nice To Haves

National Certification as CMA.

Responsibilities

Obtains demographic/billing/insurance information from patient/family/legal guardian and enters into the registration/billing systems for service and claim processing and scans insurance cards & photo identification.
Provides to the patient, information concerning insurance, payment of bills and hospital procedures.
May complete managed care responsibilities in regard to obtaining pre-certification and authorizations.
Prepares WVU Medicine standard consent form, notice of privacy practice and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures.
Obtains electronic signature for consent to treat and patient financial obligations.
Collects deposits/co-payments/deductibles/patient liability payments when applicable, provides patient receipt and documents payment in the registration/billing systems.
Prepares armband for patient identification.
Balances daily receipts and cash drawer for patient payments as needed.
Follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers).
May initiate various screenings and obtains all pertinent information for coverage and completes appropriate paperwork.
Performs medical necessity checks and completes Advanced Beneficiary Notice as needed.
Schedules, reschedules, or cancels patients in accordance with hospital workflows.
Checks for order completeness and validate order against scheduled service.
Greets and escorts patients to exam rooms; prepares for physician visit by obtaining initial information and vitals.
Assists with and/or performs immunizations, medicine refills, and ECG’s.