Scheduler/Receptionist-Clinic

Santa Maria Hostel•Houston, TX

1d•Onsite

About The Position

Under direct supervision, the Scheduler/Receptionist is the first point of contact for I-CARE Clinic guests. The Scheduler/Receptionist is responsible for scheduling new and established patients, providing callbacks and rescheduling as needed, handling incoming calls, greeting visitors, granting access to the property, responding to inquiries from the public, assisting in data collection and data entry, providing information about the organization and exercising a high level of customer service to our participants/patients, staff and visitors. The Scheduler/Receptionist contributes to the security of the organization by helping monitor visitor access and ensuring that all visitors log in to the appropriate manuals. This position requires excellent customer service skills and strong computer literacy. The successful candidate will be comfortable interacting with a diverse range of individuals including those with mental health and substance use challenges. Ability to converse with patients/visitors in Spanish preferred. No smoking workplace. Mon-Fri, 8am-5pm work shift Essential Duties and Responsibilities include the following. Other duties may be assigned.

Requirements

High school diploma or general education degree (GED); at least six months’ direct related experience in and/or training clinical aspects of the job; or equivalent combination of education and experience.
Annual completion of required training.
Current CPR and infant CPR certification, first aid and PIAB training required
Valid Texas Driver's License.

Nice To Haves

Previous experience working in a clinic/healthcare environment is strongly preferred.
Ability to converse with patients/visitors in Spanish preferred.

Responsibilities

Schedule and reschedule new patients and follow up appointments
Provide reminder calls for upcoming appointments and contact patients who miss appointments to reschedule
Interview/screen new patients via phone prior to scheduling appointment
Verify and establish patient insurance/health coverage as applicable and ensure all required patient data is collected and accurate prior to appointment
Send new patient letters and packets via mail/electronic means
Welcome guests to the clinic and answer any questions they may have
Ensure outside visitors and vendors sign the confidentiality log
Grant access to the property in accordance with Santa Maria Hostel’s procedures.
Answer incoming telephone calls, assist callers, provide information about Santa Maria/ I-CARE Clinic and route calls to appropriate staff.
Maintain a safe environment by monitoring security systems and emergency systems.
Provide timely referrals to staff of appointments or other assistance.
Assist in sending out patient referrals and orders as needed
Maintain a professional and personable demeanor while working with clinic guests in a non-judgmental way.
Notify appropriate supervisor and/or manager of any critical incidents or emergencies.
Route incoming paperwork and mail to appropriate staff.
Assist with data entry for reporting requirements, including handling patient identifying data
Assist Clinic Coordinator, physicians and other staff with miscellaneous items
Assist other departments with miscellaneous items.
Observe and report safety concerns, activities, security breaches and incidents that occur at the site, providing for the security and safety of client property and personnel.
Preserves order and may act to enforce regulations and directives in accordance with Santa Maria Hostel’s policies.
Other duties as assigned