Scheduler Patient Access

Common Spirit•Phoenix, AZ

33d

About The Position

Responsible for the scheduling of procedures for various departments with minimal phone wait times. Has the ability to manage multiple processes including phone, fax, walk-in appointments and computer systems. Ability to multi-task, think critically, problem-solve, move quickly between varying skill sets, and display consistent Humankindness throughout all interactions. Performs complex customer service duties, including but not limited to registration, scheduling, handling/processing inbound and outbound patient referrals, and telephone calls. This representative will handle information from referring physicians, potential patients, exiting patients and members of the community and internal clinical teams. Schedules complex procedures, such as infusion and/or radiation oncology, in accordance with scheduling policies of multiple departments, with attention to restrictions and parameters, such as block scheduling. Verifies insurance eligibility/benefits and co-pay/deductibles and primary and secondary insurance. Enter correct primary and secondary insurances during scheduling process in the IDX system, directs non-insured patients to financial counselors. Ensures the schedule is accurately typed, reviewed and changes made as needed. Contacts medical oncologists office prior to day of procedure for missing information. Clarifies division of financial responsibility if payment for services s split a medical group and an insurance company. Follows up on missing authorization, and contacts patients to advise on financial responsibilities.

Requirements

High School Diploma / GED
One (1) year of customer service experience or industry experience in a healthcare setting
Excellent organization, interpersonal, communication/phone etiquette, and technical phone skills.
Computer knowledge and proficiency in Visio, MS office or Google Workspace, Email and internet, and be able to learn to use new software as it relates to the position.

Nice To Haves

Associates Degree
Two to four years of relevant experience related to the core functions

Responsibilities

Scheduling of procedures for various departments with minimal phone wait times.
Manage multiple processes including phone, fax, walk-in appointments and computer systems.
Multi-task, think critically, problem-solve, move quickly between varying skill sets
Display consistent Humankindness throughout all interactions.
Performs complex customer service duties, including but not limited to registration, scheduling, handling/processing inbound and outbound patient referrals, and telephone calls.
Handle information from referring physicians, potential patients, exiting patients and members of the community and internal clinical teams.
Schedules complex procedures, such as infusion and/or radiation oncology, in accordance with scheduling policies of multiple departments, with attention to restrictions and parameters, such as block scheduling.
Verifies insurance eligibility/benefits and co-pay/deductibles and primary and secondary insurance.
Enter correct primary and secondary insurances during scheduling process in the IDX system, directs non-insured patients to financial counselors.
Ensures the schedule is accurately typed, reviewed and changes made as needed.
Contacts medical oncologists office prior to day of procedure for missing information.
Clarifies division of financial responsibility if payment for services s split a medical group and an insurance company.
Follows up on missing authorization, and contacts patients to advise on financial responsibilities.