Scheduler-Pain Management Clinic Full Time Days

Northwestern Memorial Healthcare•Lake Forest, IL

14d•$21 - $28•Onsite

About The Position

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? This is a Full Time position at 40 hours per week for the Pain Management clinic located at Lake Forest Hospital. Schedule is Monday through Friday. Surgery scheduling experience is preferred. The Scheduler reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Northwestern Lake Forest Hospital is committed to providing our communities the highest quality health care through exceptional access to state-of-the-art clinical services with compassionate and personal care. Schedules and registers patients in a call center environment.

Requirements

1 to 2 years specialized or technical training, or equivalent, following successful completion of high school.
More than one up to three years of related work experience required, demonstrating a working knowledge of the job responsibilities and methods.

Nice To Haves

Customer service experience.

Responsibilities

Interacts with patients, their representatives, physicians, physician office staff, employers and others to gather and ensure accuracy of demographic, billing and clinical information.
Interprets and verifies completeness of physician orders.
Produces and distributes required forms, documents and reports with accurate patient information.
Enters all necessary demographic, diagnostic, , and insurance information.
Maintains 97% or better accuracy on all registrations.
Maintains exemplary level of customer service.
Reviews new and previously recorded information with patient, physician and others to ensure accurate collection and analysis of information.
Enters patient type and service codes; establishes account parameters to ensure that revenue is properly recorded and bills are produced in a timely manner.
Ensures current contractual requirements are met in registration process.
Receives and enters physician orders for exams and services.
Communicates instructions and arrival times to patient for each exam.
Directs patients to appropriate location for check-in and testing.
Communicates schedule changes to appropriate service department.
Works with physician and service departments to schedule emergency add-on procedures.