Scheduler - LV Nellis Family Med Cl - Full Time 10 Hour Days (Non-Exempt) (Non-Union)

University of Southern California • Las Vegas, NV

91d • $21 - $29

About The Position

The Scheduler performs clerical and communication functions in the department/clinic. She/He schedules patient appointments and provides courteous reception in the department/clinic. He/She answers phones and registers new patients. Various office duties including but not limited to filing and sorting. Reviews new patient referrals/authorization for adequate coding. Performs new patient registration, insurance verification, and scheduling as necessary. Must work with any and every physician in the Department/Clinic. The Scheduler will be the first point of contact for all patients providing a consistent superior customer service experience in accordance with the Center's mission and vision. This position demonstrates excellent customer services techniques, meets and greets patients; answers patient calls; identifies and clarifies patients' needs and desires, confirms patient's identity and eligibility, obtains required signatures from patients, schedule patients for appointments, and answering patient's questions.

Requirements

• High school or equivalent.
• Understanding of medical terminology.
• Ability to interview patients and interface with physicians, nurses and other professional staff.

Nice To Haves

• 1 year working in a customer service (preferably in a medical environment).

Responsibilities

• Acts as the positive 'face' of the Health Center as the main point of contact for participants and families.
• Support center operations by greeting and checking in patients at the front desk, scheduling appointments, and other front desk functions.
• Schedules appointments, confirms patient availability and properly reviews appointment date, time, location, and provider name with caller for accuracy.
• Act as an advocate/liaison for patients and the Health Center and continuum of care as appropriate.
• Answer telephone promptly and in a polite professional manner. Direct calls to other departments as needed.
• Use sound judgement in handling calls, especially with upset patients. Understanding of when to escalate calls.
• Maintain all delegated worklists (tasks) through the electronic medical record.
• Effective, efficient and safe use of equipment.
• Handles patient requests and questions appropriately.
• Provides benefit plan and eligibility information to participants, providers, unions, employers and others.
• Adheres to the Culinary Health Center and Jayakumar NV PC policies and procedures.
• Perform duties as care coordinator when assigned.
• Other duties as assigned.

Benefits

• The hourly rate range for this position is $21.00 – $29.77.
• USC offers excellent benefits and perks.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees