Scheduler I

The US Oncology Network•Laurel, MD

6h•$19 - $23

About The Position

Join Our Team at Maryland Oncology Hematology! We’re looking for passionate and talented professionals to join our team in providing exceptional cancer care. If you’re dedicated to making a difference for patients, physicians, and colleagues, we want to hear from you! With 15+ locations across Maryland and DC, we offer a dynamic and supportive environment where you can grow and thrive. Explore opportunities with us and apply today! The general pay scale for this position at MOH is $18.98 - $23.01per hour. The actual hiring rate is dependent on many factors, including but not limited to prior work experience, education, job/position responsibilities, location, work performance, etc. SCOPE: Under minimal supervision, is responsible for scheduling patient appointments and tests in an efficient and timely manner. Answers all incoming calls and directs calls to appropriate personnel. Serves as a liaison between patient and medical staff. May include outside scheduling and/or surgical scheduling responsibilities. May be designated as lead, with responsibilities including orientation, training and assignment of work to lower level employees. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Requirements

High school diploma or equivalent required.
Entry-level position requiring 0–3 years of experience, preferably in a medical office setting.
Must have excellent written and verbal communication skills.
Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Nice To Haves

Knowledge of medical terminology and coding a plus.

Responsibilities

Answers all incoming calls; assesses callers’ needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages accurately and promptly.
Schedules new patients, referrals, and returning patients in the computer system in accordance with physician and office guidelines. For new or referred patients, sets up records with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes and notifies appropriate personnel.
Obtains and enters all insurance authorizations and correspondence relating to referrals in patient charts and/or electronic medical records (EMR).
Collects co-pays, deductibles, and other out-of-pocket amounts at time of visit.
Maintains primary office scheduling template containing physician meetings, satellite schedules, rounding, and call coverage.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the patient and practice.
Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
Prepares correspondence, memos, forms, and other documents as requested by supervisor.
May schedule outpatient appointments, tests, surgeries, and hospital admissions upon request. Obtains necessary pre-certifications as required.
May communicate with patients about scheduled procedures or tests, including preparation requirements, and gather necessary information.
May be responsible for follow-up on pre-operative tests to ensure clearance for surgical procedures and communicate with physicians and patients if additional testing is required.
May schedule post-operative follow-up appointments with physicians.
Where applicable, demonstrates a basic understanding of medical terminology for tests and procedures, including coding and ability to look up codes specific to diagnosis, surgery, and scheduling.