Scheduler I

Fisher-Titus Health•Sandusky, OH

1d•Onsite

About The Position

Fisher-Titus is seeking a Scheduler I to join their team, dedicated to making a difference in people's lives every day. Fisher-Titus proudly serves the greater Huron County area’s 70,000-plus residents by providing a full continuum of health and wellness care, including heart and cancer care, and outpatient services such as lab, imaging, and physical rehabilitation. The organization's vision is to be the first choice for healthcare and employment within the community, with a mission to deliver compassionate and convenient care of the highest excellence that promotes lifelong health and wellness. This role is primarily responsible for scheduling all appointments at Executive Urology, with main duties performed in the call center, and includes following up on messages.

Requirements

Equivalent to four years of high school with working knowledge of medical terminology.
Working knowledge of Operating Room procedures/terminology and admitting procedures.
Ability to communicate effectively and record information accurately.
Minimum of one year of scheduling experience.
Experience with PC inputting/typing.
Appearance is professional, neat, clean, and appropriate for the work environment.
Wears proper photo identification badge while on duty.

Responsibilities

Maintains knowledge of all operative software and maintenance routines.
Schedules all appointments.
Promotes a positive and professional image.
Responsible for effective and efficient OR scheduling and utilization.
Attends all required Safety Training programs and can describe his/her responsibilities related to general safety, department/service safety, specific job related hazards.
Follows the Hospital Exposure Control Plans/Bloodborne and Airborne Pathogens.
Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
Promotes effective working relations and works effectively as part of a department/unit team inter and intra departmentally to facilitate the department's/unit's ability to meet its goals and objectives.
Participates in the monitoring of operative information system quality control and its evaluation.
Accurately identifies real/potential problems affecting the service and implements solutions with follow through and communication.
Operates computer terminal.
Schedules all appointments that require prior authorization.
Maintains prior authorization lists ensuring it is obtained prior to patients arrival.
Attends all mandatory education programs and can describe his or her responsibilities related to general safety and regulatory compliance.
Maintains confidentiality of all hospital and patient information at all times, as observed by peers and management.
Attends monthly staff meetings and participates in monthly rounding process with manager to assure effective and timely two-way communications.
Participates in and completes required department specific education and training programs and can describe his or her responsibilities related to department safety and specific job-related hazards.
Follows safety and security policies including exposure control plans/blood borne and airborne pathogens.
Supports the mission, vision and CARES values of Fisher Titus.
Is knowledgeable of patient rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all patients in a safe, secure environment.
Supports, cooperates with, and implements specific procedures and programs for: Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs.
Confidentiality of all data, including patient, employee and operations data.
Quality Assurance and compliance with all regulatory requirements.
Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal and discriminatory behavior.
Communicates with Compassion - Every patient, Every time.
Engages in active listening skills.
Utilizes the AIDET communication tool.
Uses key words at key times.
Utilizes HEART service recovery techniques.
Demonstrates Service Etiquette - Every patient, Every time.
Smiles and greets patients using the 10/5 rule.
Demonstrates a calm, positive attitude through tone and body language.
Ensures patient privacy and promotes a healing environment.
Adjusts approach to respect the diversity of patients.
Assesses and manages patient's expectations of care.
Commits to the Culture of Safety; If you see something, say something.
Follows established safety guidelines to reduce risk of adverse event through early recognition.
Commits to efficient, effective and purposeful work and delivery of care.
Engages in practices that will continually improve processes.