Scheduler - Heart & Vascular

McLaren Health Care • West Branch, MI

97d

About The Position

The position involves setting up exams, procedures, and tests for patients while handling customer service inquiries. The role ensures smooth operations by obtaining accurate and complete patient and insurance information. It requires delivering quality customer service by answering incoming phone calls or contacting patients to determine the appropriate exam/test/procedure and scheduling patients accordingly. The responsibilities also include reviewing screening forms and verifying patient and insurance information to ensure accuracy and completeness. Additionally, the position involves educating patients on exam/test/procedure preparation and answering related questions. Updating patient records, including necessary notes for the technologist, customer, or future reference, is also part of the job. The role requires following site-specific protocols and keeping protocol documentation up-to-date to ensure compliance.

Requirements

• High School Diploma or GED.

Nice To Haves

• Prior scheduling experience.
• Two years of experience, preferably in health care.

Responsibilities

• Set up exams, procedures, and tests for patients.
• Handle customer service inquiries.
• Obtain accurate and complete patient and insurance information.
• Deliver quality customer service by answering incoming phone calls or contacting patients.
• Determine appropriate exam/test/procedure and schedule patients.
• Review screening forms and verify patient and insurance information.
• Educate patients on exam/test/procedure preparation.
• Update patient records, including necessary notes.
• Follow site-specific protocols and keep documentation up-to-date.

What This Job Offers

• Job Type: Full-time
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED