Scheduler Heart & Vascular I - Part Time

Advocate Aurora Health-posted 9 months ago
$21 - $32/Yr
Part-time
Libertyville, IL
Hospitals
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The Scheduler for Heart & Vascular at Advocate Condell Medical Center is a part-time position requiring 8 hours of work per week, specifically every Friday from 8 am to 4:30 pm, with additional hours available to cover PTO. The role involves collecting, analyzing, and recording accurate demographic and clinical information in the scheduling system while meeting productivity standards. The Scheduler will provide directions for patients, identify and respond to callers' needs, maintain synchronicity between scheduling and registration systems, and engage in frequent communication with departments to ensure scheduling openings are current. The position also includes administrative support to the Heart Institute teams and participation in quality improvement initiatives.

  • Collects, analyzes and records accurate and compliant demographic and clinical information in the scheduling system.
  • Provides directions for patients to follow on the day of service and ensures understanding of where to park, where to check-in, when to arrive, etc.
  • Identifies and responds appropriately to callers' communication needs, secures interpreter to complete scheduling and documents record for future visit.
  • Maintains synchronicity between the scheduling and registration systems when rescheduling, canceling or editing accounts.
  • Provides patients with site and appointment date and time options, scheduling per patient preference or first appointment at optimal site.
  • Accurately enters all required patient demographic and clinical data in scheduling application.
  • Checks receipt of faxed orders and reviews for accuracy.
  • Schedules with proper test sequencing when multiple tests are ordered.
  • Engages in frequent communication with all departments to ensure scheduling openings are current.
  • Explains procedures and provides patients/customers with accurate preparation information prior to exam.
  • Accurately collects, records and analyzes all required demographic, insurance/financial and clinical data necessary to preregister/preadmit patients.
  • Identifies if authorization/prior approvals are required for scheduled services.
  • Builds relationships between referral sources and The Advocate Heart Institute.
  • Places reminder calls to pre-registered patients 24-48 hours prior to service date.
  • Reviews reports to determine who needs reminder calls.
  • Confirms service date/time/place with patients and reschedules services as needed.
  • Provides administrative support to the Heart Institute teams as directed.
  • Collects data and/or compiles information to prepare reports for department.
  • Participates in special projects as assigned.
  • High School Diploma.
  • 2+ years healthcare and customer service experience.
  • Basic knowledge of medical terminology.
  • Effective organizational and prioritization skills.
  • Effective communication, customer service and negotiation skills.
  • Ability to multi-task.
  • Basic computer skills.
  • Types at 35 wpm preferred.
  • Knowledge of office equipment.
  • Possesses intermediate math and business writing skills.
  • Paid Time Off programs.
  • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
  • Flexible Spending Accounts for eligible health care and dependent care expenses.
  • Family benefits such as adoption assistance and paid parental leave.
  • Defined contribution retirement plans with employer match and other financial wellness programs.
  • Educational Assistance Program.
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