Scheduler - Gastroenterology

Kettering Health•Centerville, OH

3d•Onsite

About The Position

The Surgery Scheduler schedules all surgical procedures and assures that all of the appropriate clinical and insurance coding information is collected for the surgery schedule. Scheduler receives requests to schedule procedures from physician offices and schedules the procedure according to established guidelines. Scheduler provides accurate information so that all departments may view daily and maintains open communication with hospital departments and physician offices regarding schedule changes. Performs other duties as assigned.

Requirements

High School Diploma
Minimum of 1 year of previous scheduling experience in a health care environment (e.g., physician office, clinic or hospital) Coding and pre-certification experience preferred
Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health care billing and authorization
Strong computer skills. Familiar with Excel, Word, Windows
Must have excellent organizational skills and be detail oriented
Must be highly skilled in verbal communication, problem solving, prioritization and organization
Must be able to effectively handle a high volume of telephone calls and/or activity.
Must be able to handle multiple tasks and work in a high stress environment.
Must be proficient in EPIC

Nice To Haves

Coding and pre-certification experience

Responsibilities

Charts, records, files, and updates with correct demographics, codes, procedures and insurance information; prepares new records, organizes files and maintains records.
Works with providers and patients to obtain medical clearances for patients to have surgery
Schedules complex surgeries and procedures
Answers the phones in a professional and courteous manner
Professionally interacts with patients and their family members regarding scheduling surgery
Completes data entry in a timely and accurate manner
Completes daily surgical schedule and distributes as appropriate
Completes departmental filing
Sorts and distributes incoming and outgoing mail
Assures appropriate coordination with other hospital departments when special surgical needs occur
Maintain files and patient records in a confidential manner.
Collaboratively interacts with hospital surgery schedulers to ensure accurate scheduling takes place and is reflective in physician’s template.
Timeliness of scheduling; accuracy of scheduling; communication with patients and hospital departments
Number of cases canceled or postponed related to: o Lack of coordination with reps o Equipment needs or surgery dependent imaging was not coordinated/communicated with OR o Authorization (for the portion controlled by the employee)