Scheduler Customer Service Support - BILINGUAL REQUIRED

$52,000 - $56,160/Yr

Thrive Services - Star, ID

Full-time - Entry Level

Star, ID

Social Assistance

About the position

The Scheduler Customer Service Support role at Thrive Services involves managing customer relationships and schedules to ensure effective in-home care services. The position requires bilingual communication skills in Spanish and focuses on providing compassionate support to customers while coordinating with employees to meet their needs.

Responsibilities

• Manages schedule and phone calls as needed.
• Verifies and updates current Customers' contact information.
• Notifies the employee of rescheduled and canceled services and updates the schedule as needed.
• Assesses the match between customers with the appropriate employee who can provide them with professional, compassionate, individualized in-home care.
• Conduct the Abuse and Incident reporting processes when necessary and keep the Leadership Informed.
• Act as a liaison between the Customer and the Employee.
• Provide timely responses to Customer, Employee, or Staff requests.
• Execute the Customers' and employees' monthly follow-up calls.
• Coordinate the Meet and Greet visits, notate and execute the matches, and schedule as needed.
• Execute the reminders phone call for the meet and greets.
• Intervene, stabilize, and manage acute crisis situations and keep the Leadership Informed.
• Handles all return calls/voicemails or SMS regarding the Connections department.
• Register activities in the Customer's profile.

Requirements

• Bilingual in Spanish
• 5 years of customer service experience
• Supervising experience
• Customer relationship management skills
• Associate's degree
• Strong communication skills

Nice-to-haves

• Ability to type at speeds of 60 wpm
• Self-starter
• Patience and attentiveness
• Effective listening skills
• Ability to multitask
• Strong problem-solving skills
• Warm, friendly personality
• Ability to work well under limited supervision
• Critical thinking
• Detail-oriented

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching